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Restart the Back Office export service (Back Office)

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Information
Describes how to restart the Export Service for clients running on-premise Back Office.

Context

It may be necessary to restart the Export Service in the following circumstances:

  1. You are prompted with a warning message: It appears that your Data Export Service may not be running. This service is critical to sync your Back Office data to other Lone Wolf products. Please consult your IT department or Lone Wolf Support.
  2. You receive a notification from Support that a change has been made, or our monitoring systems indicate that you require a restart.

When Back Office is launched, the \Data\logs\BIDataChanges folder is checked for files older than five minutes. Typically, the files created in this folder are processed by the Export Service within seconds. When each file is successfully processed, it is deleted from this folder. If files in this folder are older than five minutes, it can indicate that the Export Service is not currently running.


Steps

  1. Go to the server or computer where the Lone Wolf Export Service is installed.
  2. Click on the Windows Start menu.
  3. Type services.msc, then press Enter.
  4. Locate the LW Export Service in the list of installed Windows services.
  5. Right-click on the service, then select Restart.

The service should restart automatically after a few seconds. If it does, no further actions are necessary.

If the service does not start running, do the following:

  1. Right-click LW Export Service, and select Start.
  2. Confirm that the Status has changed to Running.

If the service restarts successfully, but you are getting an error that data is not being transmitted, our Support team may request you do the following:

  1. Check the log file located in \data export service install folder\logs - C:\Program Files (x86)\BWExportService\logs.
  2. Send the log file BackOfficeClientDataExportService.log to Support for review.
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Restart the Back Office export service (Back Office)
LWBC-Restart-the-Lone-Wolf-Export-Service-Back-Office

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